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Shipping Info

Update: The majority of our shipping services will continue with the same expected delivery timeframes. Service Guarantee has been suspended by all shippers in light of overall Coronavirus uncertainties. Most likely all shipments will arrive in a timely manner.

Shipping Information:

~ Free Shipping on Most Orders $125 & up* (US 48 Continental States). Discounted Shipping rates on orders under $125.* Some items over $125 are oversized and require a shipping charge.
~ Air shipments are calculated by UPS shipping rates at checkout. 
~ Orders received after 11:00 AM (Eastern Time) are processed the next business day. 
~ There is no Saturday, Sunday or Holiday shipping or delivery. Do not calculate these days as time in transit. 
~ Typical ground shipment takes place within 1-5 business days. 
~ Air Shipping usually takes place same or next business day
~ If you need a specific delivery date, please insert this in the comments area at checkout or email us. 
~ Oversize Shipping: All items marked Oversize are subject to additional shipping charges, We will contact you after your order with details.
~ APO Shipments may be subject to additional charges, in which case we will contact you.

Cancellations
·Orders may be cancelled if they have not shipped. All cancellation requests must be made by email only.
·If an order has shipped and you refuse delivery you will be responsible for the freight charges both ways (to you and the return). There will also be a 25% restocking fee.

Damage in Shipping:
·
In case of damage do not throw away any packing materials or outer box.
·Call us immediately about any damages in shipping.
·Original carton and packaging are needed to make any claims
·All damages must be reported within 5 days of receipt of shipment
·Claims will not be honored if these procedures are not followed.

Lost or Missing Packages:
It is the responsibility of the recipient to contact the shipper to institute a trace and or a claim.

Oversized Shipping
On any "Oversized" Package, UPS/FedEx requires we ship by dimensional weight. Dimensional weight is calculated by the size of the box and the weight. Not every item that ships "Oversize" is listed as oversized online due to the different (and changing) packaging requirements. Due to the inaccuracies and restrictions in the calculations available online, shipping charges on oversized packages may exceed the shipping charged. We will contact you before processing if this occurs.

Responsibility Disclaimer 
In no event shall Addison Collection, its employees, or any of its vendors, be liable for any damages, including without limitation, special, indirect or consequential damages, or any damages, whatsoever resulting from access or use of any products. By purchasing any product on this site you agree to these terms.

Website Errors
On occasion an error may occur. Prices or pictures may be posted in error. We will do our best to rectify a mistake but we reserve the right to correct, void or refund any sale made with errors.

International Shipments
Any Goods ordered from the Website for delivery outside the United States may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Addison Collection
ShoptheAddison.com by The Addison Collection is a online business located in Florida. Click to Contact Us