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Returns & Refunds

Refund and Return Policy:

Click Here to Make a Return

  • We accept authorized returns within a 15-day period for a refund or exchange*
  • All merchandise must be returned in new, original mint condition (including the undamaged vendor box if item comes with one) with all original packaging and tags to be eligible for a refund/exchange. Pack your item in an outer new shipping carton. Do not ship your package back without an outer carton or it will not be accepted for return. Furniture must be returned in all of the original packing (including crates) in order to be eligible for a return.
  • If your item is returned damaged we will not process a return. If you want the item back you will be responsible for the shipping back to you.
  • On items shipped free, we will deduct the original shipping charge. Unfortunately we do not refund shipping charges.
  • Refunds will be made in the same manner the original purchase was made.
  • Closeouts, Specials, Earrings, Rings, Sized Items, Stemware and Viz Art Glass are final sale. 

* All Masks and Mask Chains are Final Sale
* Mary Frances Bags & Accessories are exchangeable only. Mary Frances products are only eligible for exchange if they are brand new with tags attached.
* All Viz Art Glass may be returnable with a 25% restocking fee upon approval from Viz Glass.
* All lighting fixtures are subject to a 25% restocking fee upon approval.
* No returns on special orders, coupon sales, closeouts, clearance items, chandeliers, wall art, wall mirrors, specials, overstocks, earrings, sized items (such as rings). * Orders over $500 or multiples of 6 or more are subject to a 25% restocking fee. Dinnerware, Flatware, or Stemware are all final sale. Orders over $500 are subject to a 25% restocking fee.
* On any shipments with that items are confirmed missing, we offer replacements only. No refunds.

* Crislu Jewelry: Rings and Earrings are not returnable, they are final sale. Necklaces and Bracelets are exchangeable only within 15 days.

Christmas / Holiday Seasonal items are not returnable.

Orders may be cancelled if they have not shipped. All cancellation requests must be made by email only.
If an order has shipped and you refuse delivery you will be responsible for the freight charges both ways (to you and the return). There will also be a 25% restocking fee.