Refund and Return Policy:
- We accept authorized returns within a 15-day period for a refund or exchange*. Do not make a return without authorization, it will not be accepted.
- All merchandise must be returned in new, original mint condition (including the undamaged vendor box if item comes with one) with all original packaging and tags to be eligible for a refund/exchange. Pack your item in an outer new shipping carton. Do not ship your package back without an outer carton or it will not be accepted for return. Furniture must be returned in all of the original packing (including crates) in order to be eligible for a return.
- You have 5 days to return an order after you get authorization. The item must be shipped within the 5 days of authorization. If you return an item outside of that timeframe you will only be eligible for a store credit.
- If your item is returned damaged we will not process a return. If you want the item back you will be responsible for the shipping back to you.
- Items that are returned or exchanged will have the actual shipping/handling charges deducted from their refund. On items shipped free, we will deduct the actual shipping/handling charge. Unfortunately we do not refund shipping/handling charges.
- Refunds will be made in the same manner the original purchase was made.
- Closeouts, Specials, Earrings, Rings, Sized Items, Stemware, Wall Art, Mirrors, Lighting and Viz Art Glass are final sale and not returnable.
- Orders over $500 are subject to a 25% restocking fee.
- Judaica: Store Credit Only. Exceptions: All Mezuzahs are final sale, All Beatriz Ball Judaica are final sale.
- Christmas: All Christmas merchandise is final sale. Items purchased for Christmas gifts will have the return period extended to Jan.10th.
REFUND BRAND EXCEPTIONS
- Daum Crystal - $60 Restocking Fee on all orders $500 and less. 25% Restocking fee on orders over $500
- Mary Frances - Store credit only, closeouts and masks excluded*
- Ahdorned - Store credit only, closeouts excluded* Suede bags are final sale.
- Viz Art Glass* - No Returns without authorization by Viz Glass. All wired fixtures are sold as final sale
- Julia Knight - Store credit only, closeouts excluded*
- Uttermost - There is a 25% restocking fee on all orders being returned for buyers remorse. All wired fixtures are sold as final sale
- Think Outside - All Think Outside is sold as final sale, no returns.
- Tozai - Exchanges or store credit only*
- Twos Company - Store credit only*
- Orrefors & Kosta Boda - Store Credit Only and a 20% Restocking Fee.
- Crislu Jewelry - All Crislu purchases are not returnable, they are final sale.
- Beatriz Ball - All Judaica is sold as final sale
* Mary Frances products are only eligible for store credit if they are brand new with tags attached. Closeouts excluded.
* Ahdorned products are only eligible for store credit if they are brand new with tags attached. Closeouts excluded.
* Julia Knight products are only eligible for store credit if they are returned new in the original undamaged box they came in. No restocking fees.
* All Viz Art Glass may be returnable with a 25% restocking fee upon approval from Viz Glass.
* Tozai & Twos Company are only eligible for store credit with a 25% restocking fee upon approval.
* All wired fixtures are sold as final sale.
* No returns on Black Friday items, special orders, coupon sales, closeouts, clearance items, chandeliers, wall art, wall mirrors, specials, overstocks, earrings, sized items (such as rings). * Orders over $500 or multiples of 6 or more are subject to a 25% restocking fee. Dinnerware, Flatware, or Stemware are all final sale. Orders over $500 are subject to a 25% restocking fee.
* On any shipments with items are confirmed missing, we offer replacements or store credit only. No refunds.
* On any order that has been paid for with a store credit issued on an exchange/return, this is a final sale and is not returnable.
Christmas / Holiday Seasonal items are not returnable.
Orders may be cancelled if they have not shipped. All cancellation requests must be made by email only.
If an order has shipped and you refuse delivery you will be responsible for the freight charges both ways (to you and the return). There will also be a 25% restocking fee.