Refund and Return Policy:
- We accept authorized returns within a 15-day period for a refund or exchange*.
- All merchandise must be returned in new, original mint condition (including the undamaged vendor box if item comes with one) with all original packaging and tags to be eligible for a refund/exchange. Pack your item in an outer new shipping carton. Do not ship your package back without an outer carton or it will not be accepted for return. Furniture must be returned in all of the original packing (including crates) in order to be eligible for a return.
- You have 5 days to return an order after you get authorization. The item must be shipped within the 5 days of authorization. If you return an item outside of that timeframe you will only be eligible for a store credit.
- If your item is returned damaged we will not process a return. If you want the item back you will be responsible for the shipping back to you.
- Item that are returned will have the actual shipping/handling charges deducted from their refund. On items shipped free, we will deduct the actual shipping/handling charge. Unfortunately we do not refund shipping/handling charges. If you request a return label the cost will be deducted from your refund.
- Refunds will be made in the same manner the original purchase was made.
- Closeouts, Specials, Earrings, Rings, Sized Items, Stemware and Viz Art Glass are final sale.
REFUND BRAND EXCEPTIONS
- Daum Crystal - $60 Restocking Fee on all orders $500 and less. 25% Restocking fee on orders over $500
- Mary Frances - Exchanges only or store credit, closeouts and masks excluded*
- Viz Art Glass - No Returns without authorization by Viz Glass*
- Julia Knight - Exchanges or store credit only, closeouts excluded*
- Uttermost - There is a 25% restocking fee on all orders being returned for buyers remorse.
- Tozai - Exchanges or store credit only*
- Twos Company - Exchanges or store credit only*
- Crislu Jewelry - Rings and Earrings are not returnable, they are final sale. Necklaces and Bracelets are exchangeable or store credit issued only within 15 days.
- Global Views - There is a 25% restocking fee on all orders being returned for buyers remorse.
* All Masks and Mask Chains are Final Sale
* Mary Frances products are only eligible for exchange/store credit if they are brand new with tags attached. Julia Knight products are only eligible for exchange if they are returned new in the original undamaged box they came in. No restocking fees.
* All Viz Art Glass may be returnable with a 25% restocking fee upon approval from Viz Glass.
* Tozai & Twos Company are only eligible for exchange/store credit with a 25% restocking fee upon approval.
* All wired fixtures are subject to a 25% restocking fee upon approval.
* No returns on Black Friday items, special orders, coupon sales, closeouts, clearance items, chandeliers, wall art, wall mirrors, specials, overstocks, earrings, sized items (such as rings). * Orders over $500 or multiples of 6 or more are subject to a 25% restocking fee. Dinnerware, Flatware, or Stemware are all final sale. Orders over $500 are subject to a 25% restocking fee.
* On any shipments with items are confirmed missing, we offer replacements or store credit only. No refunds.
Christmas / Holiday Seasonal items are not returnable.
Orders may be cancelled if they have not shipped. All cancellation requests must be made by email only.
If an order has shipped and you refuse delivery you will be responsible for the freight charges both ways (to you and the return). There will also be a 25% restocking fee.